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Sign up for a Free account (Base Plan) that will cover all your basic needs for Access Control, Rate Limits, Analytics and an out‐of-the box developer portal.
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Dedicated Support
With four years experience of managing high performance APIs, 3scale’s team provides mission critical support to keep your API up-and-running.
Customer support & SLAs are packaged with the API Management product you subscribe to. To learn more about 3scale support contact us at sales@3scale.net.
| Base, Plus & Power | Pro | Enterprise | |||
|---|---|---|---|---|---|
| Customer Support | |||||
| Online Forum & Email Support | Yes | Yes | Yes | ||
| Account Representative | Yes | Yes | |||
| Telephone Support | L1: 24/7 – L2 & L3: Business hours | ||||
| Response Time | Standard | Pro. | Premium | ||
| Escalation Procedure | Yes | ||||
| Escalation Procedure | Yes | ||||
| Infrastructure & SLA | |||||
| 2 levels of failover & redundancy (Region, Zone) | Yes | ||||
| 3 levels of failover & redundancy (Region, Zone, Networks) | Yes | Yes | |||
| Response Time | Standard | Pro. | Premium | ||
| Guaranteed Uptime | 99.5% | 99.9% | |||
