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With four years experience of managing high performance APIs, 3scale’s team provides mission critical support to keep your API up-and-running.
Customer support & SLAs are packaged with the API Management product you subscribe to. To learn more about 3scale support contact us at firstname.lastname@example.org.
|Base, Plus & Power||Pro||Enterprise|
|Online Forum & Email Support||Yes||Yes||Yes|
|Telephone Support||L1: 24/7 – L2 & L3: Business hours|
|Infrastructure & SLA|
|2 levels of failover & redundancy (Region, Zone)||Yes|
|3 levels of failover & redundancy (Region, Zone, Networks)||Yes||Yes|