Dedicated Support

With four years experience of managing high performance APIs, 3scale’s team provides mission critical support to keep your API up-and-running.

Customer support & SLAs are packaged with the API Management product you subscribe to. To learn more about 3scale support contact us at

Base, Plus & Power Pro Enterprise
Customer Support
Online Forum & Email Support Yes Yes Yes
Account Representative Yes Yes
Telephone Support L1: 24/7 – L2 & L3: Business hours
Response Time Standard Pro. Premium
Escalation Procedure Yes
Escalation Procedure Yes
Infrastructure & SLA
2 levels of failover & redundancy (Region, Zone) Yes
3 levels of failover & redundancy (Region, Zone, Networks) Yes Yes
Response Time Standard Pro. Premium
Guaranteed Uptime 99.5% 99.9%