Frequently Asked Questions

How long are contracts? Service cancellation?

3scale self-service products are month to month. Enterprise products are annual contracts. On the self-service tiers, you can simply start — and stop — your service at any time. Enterprise contracts get the benefit of long term billing - ask about annual contract discounts.

You can cancel the service by contacting support. This is our refund policy.

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Is there a discount for yearly service?

For Standard accounts there is no annual discount, but for Enterprise accounts we have annual payment arrangements and custom payment options.

If you’re interested please contact us.

How do I get started with 3scale?

To get started, all you need to do is create a free account and configure your API endpoints. Integrating your API with 3scale’s back-end is easy and it’s a snap to get up and running. You can either use our built-in APICast Hosted Gateway or set up your own local API gateway.

What happens if I go over my traffic limits? Will you cut off my traffic?

We never cut off API traffic – 3scale will notify you by email each time your traffic volume goes over its contractual limit.

If you're over the limit more than three times a week for any two weeks of the month, you’ll likely need an upgrade to the next tier which you can perform from the interface or with the help from someone on the sales team.