Refund policy


  • If rate limits are exceeeded on two or more days per month, customer will be asked to upgrade to the following plan by email notification.
  • 3scale accepts payment by credit card only.

Renewal and Billing Schedule

All accounts will be automatically billed on their renewal date unless a cancellation notice is received from the subscriber more than 72 hrs before the renewal date.

Credit Card Failures

In the event a credit card charge is denied, a notice will be sent to the billing contact via email. If the credit card continues to fail and alternate payment is not obtained, the account may be suspended.

Refund Policy

  • Monthly payments are not refundable.

Cancellation Policy

Customers may cancel service at any time. Account cancellation must be performed by contacting support.