Handle API support questions with a chatbot

March 28th, 2017 |

This is it! Finally, sell all your things and buy a one-way ticket to a paradise island, robots will automate conversations with customers for you!

Sounds like a dream? We are getting there, slowly, but the space is really promising for API people like us.

At 3scale we predict for 2017 that robots and AI will drive API adoption. Platforms like Facebook, Slack and Telegram are opening their APIs to let third-party developers build conversation-based experience inside messaging applications.

In November 2016, the Barcelona chapter of APIdays was dedicated to this new trend. We had awesome talks from NLP providers like

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APIbunny 2016 Recap

April 8th, 2016 |

It doesn’t take much to start a tradition. Have an idea once, choose a specific date, and iterate on the idea every year. This year was our third edition of the APIbunny game.

If you didn’t follow it the previous years, I hereby encourage you to check out the stories from 2014. In 2015 we made it harder. The bunny was still in a maze, but he would have to collect eggs to make the exit appear.

This year we had plenty of crazy ideas to make the game harder and harder to play. You can trust Steve and his roleplayer mindset to imagine sophisticated scenarios.

As for the last few years, the APIbunny project is also a technical challenge. For the first edition, we learned how to build hypermedia APIs using the Fortune.js framework. The second year, we used the hapi.js framework. This year, we wanted to try the innovative technology of one of our client…

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Create A Weather Bot For Telegram Using The Weather Unlocked API

February 4th, 2016 |

If you are a regular user of chat apps like Slack or Telegram you may have seen the increase of “bots” available on each platform. Bots? Yes! Like in the old times of IRC. But this time they’re supposed to be smarter. And it’s supposed to be easier for developers to build their own bots. Some people predict that 2016 will be the year of bots, with companies building bots instead of applications. That will change the way we consume information and the way we interact with applications. You can already see that with Birdly, a Slack bot that gathers data about your customers from different services like Salesforce and Mixpanel. Another example is Ottspott, a Slack bot that lets you receive calls directly into Slack. If you’re interested in learning more about this trend and what’s happening with bots, you should check out this announcement

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