Developer Portal

Handle API support questions with a chatbot

March 28th, 2017 |

This is it! Finally, sell all your things and buy a one-way ticket to a paradise island, robots will automate conversations with customers for you!

Sounds like a dream? We are getting there, slowly, but the space is really promising for API people like us.

At 3scale we predict for 2017 that robots and AI will drive API adoption. Platforms like Facebook, Slack and Telegram are opening their APIs to let third-party developers build conversation-based experience inside messaging applications.

In November 2016, the Barcelona chapter of APIdays was dedicated to this new trend. We had awesome talks from NLP providers like

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Give Faster Access to Your Developer Portal With GitHub Authentication

December 14th, 2015 |

Reduce Friction And Increase Adoption Of Your API

We have added OAuth 2.0 support to our Developer Portal to reduce signup friction and allow developers to have faster access to your API. We started with GitHub authentication first since it’s the most popular tool among the developer community and plan to add more Identity Providers (IdP) and tools such as Auth0, which provide Identity and Access Management (IAM) capability.

This functionality is now available on all 3scale customer developer portals – make sure to enable it on yours! We expect it to have a positive effect on the number of new developers trying out your API, which should increase adoption. To set it up, these simple steps.

A bit of history…

In the early stages of the Internet, we logged in to digital resources with usernames and passwords. Remember that scary grey box? With the “OK” and “Cancel” buttons? This process has be…

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Building Effective API Programs: Key Success Factors

July 6th, 2015 |

This is the last part of Building Effective API Programs. We’re concluding this series with a “cheat sheet” summary of the key success factors.

In the introduction, we explained that exposing assets via APIs can prove to be extremely valuable but that tackling the technical challenges of building the API is only one aspect. To reap the true benefits of your APIs, there’s a lot more that needs to be addressed.

Your API program should address all elements necessary to describe, deliver, and capitalize on the value of the API. In other words, at the core of an API program is the description of the value of the API – both the value for the organization exposing APIs and the value that API consumers get out of it. Delivery is all about how you make the API available,…

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Building Effective API Programs: Developer Experience (DX)

June 8th, 2015 |

In the previous parts of this blog series, we covered benefits of APIs, API strategy, business models, API design, operations, and marketing.

Developer experience (DX) is about more than having a well designed API – it’s the packaging and delivery of the API, which are key to ensuring it gets adopted by developers.

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Practical Advice For The Stages Of The API Lifecycle (Part 4/4)

December 1st, 2014 |

Manfred will be presenting a related workshop: Practical API Lifecycle Management at APIdays Paris on Tuesday, December 2.

The API lifecycle is made up of four stages, which an API provider would iterate through several times as part of an API program: Plan/Design, Build/Integrate, Operate/Manage, and Share/Engage. You can find a more detailed description of the API Lifecycle in the first post, in which we also describe the Plan/Design stage. Here are posts one, two, and

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Design A Great Developer Portal – Deliver An Excellent Developer Experience

May 30th, 2014 |

For more information on API design strategy, tools, and best practices, you can download the API Provider Guide – API Design.

This report also includes a listing of vendors who provide tools for API Design, and was prepared by Kin Lane of

Our customers are always looking to improve the success of their API, and one of the best ways to do this is to provide an excellent developer experience. The front line for your developer’s experience with your API is your developer portal – so while it may seem like a lot of work to set it up, you’ll save enormously in support costs and help keep developers engaged with your API.

So what&…

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Out of the Box API Developer Portals with More Style

November 14th, 2013 |

Creating a good experience for your developers is must have for your API. To make this easier we’ve been working hard to update the out-of-box developer portals available automatically in the 3scale system. The new release is now live and available in new accounts created from now on. The portals now come with:

  • Updated styles and look and feel so you can get rolling quickly
  • Responsive design and built in toolbars to quickly change colors and feel
  • Powerful Tag System to control the user experience
  • Automatic Example active documentation to explore your APIs

Get up and running quickly

The biggest change is putting in place nicer initial styles so you can get up and running quickly. These styles cover the developer portal homepage as well as internal views such as key access and messaging.

Swagger powered Active Documentation out of the Box

3scale h…

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Three New 3scale Cloud APIs enable Enterprises and Developers to Embed API Management Services Seamlessly into their Systems

October 4th, 2011 |
3scale Delivers Plug In Installation for Unlimited Scalability and Easy Integration with CDNs, CRM, ERP and other Enterprise Infrastructure

SAN FRANCISCO, CA–October 4, 2011– 3scale (, the innovative provider of plug and play Cloud API management infrastructure, today launched three new Application Programming Interfaces (APIs) designed to unleash powerful enterprise capabilities for API billing, access and reporting. The three collections include a user management API for portals and integration with CRM services, a billing API, and an analytics API for push and pull data analysis.

Now with 3scale, enterprise, SMBs, startups and developers have unprecedented direct access to scale and accelerate their API business channel to reach partners, customers and the mobile Web. Viadeo, FullContact and YoLink are among the first to utilize 3scale’s flexible, scalable platfo…

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Setting up your Developer portal DNS

August 26th, 2010 |

Once you’re set up your API portal you’ll often want it to be part of you existing web site and integrate closely. With 3scale’s portals you can skin them to produce a close fit with your existing site (changing the HTML layout, CSS and all site assets – see the controls under SITE > DESIGN in your portal area), but you can also go one step further and change DNS settings in order to put the portal at an address which merges seemlessly into your site.

To change you DNS settings you need to do two things:

  1. Add a new CNAME or A record to your DNS and point it to 3scale’s servers –
  2. Tell your portal account to look for that incoming address by changing the configuration on the SITE >> DNS panel.

Adding a CNAME / A Record

Depending on your DNS provider this may work a little differently but using GoDaddy as an example the following steps allow you to add the …

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3scale Powers the New Skype Developer Site

June 29th, 2010 |

3scale’s solutions help Skype support and extend its Partner & Developer Community

BARCELONA, SPAIN & SUNNYVALE, CA, USA – June 28, 2010 – 3scale Networks, a leading global provider of API (Application Programming Interface) Management solutions, announced today it is powering Skype’s new developer site

The launch of the SkypeKit SDK takes Skype to new directions by empowering consumer electronics and desktop software innovators to embed Skype into their products – making it possible to turn every connected device into a communications device.

“The SkypeKit Beta program will change the way people experience communication and make any device a potential channel to friends, family and colleagues,” said Steven Willmott, 3scale’s CEO. “We’re proud that 3scale helps make that happen for Skype and supports its partner …

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